Frequently Asked Questions

PURCHASING & ACCESS

All purchases occur on MedMaster’s website. There is presently no “in-app” purchasing option.
1. Visit MedMaster.net (we know, you’re already here, that’s how you’re reading this FAQ!)
2. Select an eBook on MedMaster’s website and click “Add to Cart”
3. Create a free account.
4. Enter billing information and complete purchase
5. Enjoy a congratulatory hot chocolate (Step 5 is optional in most cases)
There are two options:
1. Web browser: Login to your MedMaster account online, go to your bookshelf and start reading.
2. iOS & Android: Download the MedMaster App from Apple Store or Google Play, login to your bookshelf, enjoy reading
No, your account has to be created on MedMaster.net’s website and then you can read online or login on the app which you’ll need to download for iOS or Android to access all of your content offline. (Think of it like your online banking account. You create your banking account online and then can access your account offline by downloading your bank’s app and logging in with your online login credentials)
Every purchase of a MedMaster eBook gives you access to the title for 24 months from the date of purchase, as well as all subsequent updates that occur during that time period.
MedMaster eBooks cannot be returned. Once the eBook is purchased, the sale is considered complete and final.

DEVICES

Browser Versions
Chrome 84 and higher
Safari 11 and higher
Firefox 75 and higher
Device Operating System
iPhone 6 and later iOS 12 and higher
iPad 2 and later iOS 12 and higher
Any device with Android 8.0 and higher Android 8.0 and higher
Windows Surface Pro 3 and higher Windows 8/10
Chromebook Chrome OS 84 and higher
Each purchase allows the App (with access to your eBooks) to be downloaded onto a maximum of two devices
You will receive a prompt letting you know there isn’t enough room on your device and advising you to delete other content to make room.

FEATURES

Well sure, distilling all the available information into just the most clinically relevant important bites is what we do here.
1. Search: MedMaster books are fully searchable
2. Personalized study experience: Everyone studies in their own way. MedMaster allows you to fully customize your study experience with our pen feature that allows you to write anywhere within the book, highlighting, sticky notes, movable margins and a bevy of reading options.
3. Easy Navigation: access your notes, bookmarks and highlights in one easy location from your dashboard. Take advantage of an active table of contents with chapter headings and subsections, and scroll individual thumbnail pages to ensure you can always easily find the pages and topics you want.
Whew. Tough crowd. Yes, individual MedMaster eBooks are automatically updated if /when the science changes or other updates are needed. A notification of the change will be posted to a user’s accounts, and the user will be prompted to re-download the eBook to view the updated version.
No. MedMaster eBooks cannot be printed. But with the aforementioned highlighting, write anywhere pen feature, sticky notes and customizable margins, there’s never a need to print.
You can send an email to info@medmaster.net with your name, your username/registered email address, and the name of the eBook, along with a brief message about your concern. We will respond within 24 hours Monday - Friday, 48 hours on the weekends.

PRINT BOOKS

SHIPPING

MedMaster currently only ships books within the U.S. For orders outside the U.S., please email us at info@medmaster.net so that we may give you exact shipping costs and options.
All shipping charges are determined by weight and zip code. Shipping costs are automatically calculated at checkout.
In-stock orders received before 1pm ET will ship that business day. After 1pm ET orders will ship the next business day. Standard USPS shipping typically takes 3-5 days to arrive in most U.S. locations. We also offer expedited shipping methods.
Yes. If you are signed in to your account, click on “Orders” to review open order status. We also provide tracking information for all of our shipments.

CUSTOMER SERVICE

Yes. Customer satisfaction is a MedMaster priority. If your book arrives damaged, please take a photo of the book and the packaging and email it along with your order number to info@medmaster.net. Photos and email must be received by MedMaster within one week of the book’s confirmed delivery date in order for us to process your exchange. All other sales are final.
Well, then you’d only be about the 9,495,123rd person to do that since yesterday. So we made it easy to recover. Just click reset password on the online or App login page . We’ll send you a link to the email address on file.
Do we offer bulk discounts? Does an insulin help a diabetic? Does Propecia regrow hair? You bet we offer a bulk discount for classes or institutions. Contact us at info@medmaster.net for pricing on print or eBooks.
Send us an email to info@medmaster.net with your name, your username/registered email address, and the name of the title you’re inquiring about, along with a brief message about your concern. We will respond within 24 hours Monday - Friday, 48 hours on the weekends.