

All purchases occur on the MedMaster website. There is presently no in-app purchasing option.
There are two options:
No, your account has to be created on the MedMaster.net website and then you can read online or login on the app which you’ll need to download for iOS or Android to access all of your content offline. (Think of it like your online banking account. You create the account online which is then accessible offline by downloading your bank’s app and logging in with your online login credentials.)
Every purchase of a MedMaster eBook gives you access to the title for 24 months from the date of purchase, as well as all subsequent updates that occur during that time period.
MedMaster eBooks cannot be returned. Once the eBook is purchased, the sale is considered complete and final.
Device:
Operating System:
Each purchase allows the App (with access to your eBooks) to be downloaded onto a maximum of two devices.
You will receive a prompt letting you know there isn’t enough room on your device and advising you to delete other content to make room.
Sure! Distilling all the available information into just the most clinically relevant important bites is what we do here.
Tough crowd! Yes, individual MedMaster eBooks are automatically updated if/when the science changes or other updates are needed. A notification of the change will be posted to a user’s account, and the user will be prompted to re-download the eBook to view the updated version.
No. MedMaster eBooks cannot be printed. But with the aforementioned highlighting, write-anywhere pen feature, sticky notes and customizable margins, there’s never a need to print.
You can send an email to info@medmaster.net with your name, your username/registered email address, and the name of the eBook, along with a brief message regarding your concern. We will respond within 24 hours Monday - Friday, or within 48 hours on weekends.
MedMaster currently only ships books within the U.S. For orders outside the U.S., please email us at info@medmaster.net so that we may give you exact shipping costs and options
All shipping charges are determined by weight and zip code. Shipping costs are automatically calculated at checkout.
In-stock orders received before 1pm ET will ship that business day. After 1pm ET orders will ship the next business day. Standard USPS shipping typically takes 3-5 days to arrive in most U.S. locations. We also offer expedited shipping methods.
Yes. If you are signed in to your account, click on “Orders” to review open order status. We also provide tracking information for all our shipments.
Yes. Customer satisfaction is a MedMaster priority. If your book arrives damaged, please take a photo of the book and the packaging and email it along with your order number to info@medmaster.net. Photos and emails must be received by MedMaster within one week of the book’s confirmed delivery date in order for us to process your exchange. All other sales are final.
Well, then you’d only be about the 9,495,123rd person to do that since yesterday. So we made it easy to recover. Just click “reset password” on the online or App login page. We’ll send you a link to the email address on file.
Do we offer bulk discounts? Does insulin help a diabetic? Does Propecia regrow hair? You bet! We offer a bulk discount for classes or institutions. Contact us at info@medmaster.net for pricing on print or eBooks.
Send us an email to info@medmaster.net with your name, your username/registered email address, and the name of the title you’re inquiring about, along with a brief message regarding your concern. We will respond within 24 hours Monday - Friday, or within 48 hours on weekends.
Yes.
Yes.
Yes.
Sadly, no. Our powers don’t extend that far. But we can make that class much more enjoyable and easier to get through.
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